FAQ

Registration & Cost

• I want to change my email address for logging in
• What do I need to use bookingtime and do I have to install software?
• I have forgotten my password. How can I log in again?
• How can I get help with bookingtime features and settings?
• How can I view and download my invoices?
• I no longer want to use bookingtime. How do I cancel?

Settings

• How do I embed a booking module into a booking page?
• Can I set up appointment allocation so that appointments are only displayed/bookable from the next day onwards?
• What is the time grid and what effects does it have?
• Where can I edit the email/SMS texts?

Booking Module

• Activate a new appointment template in the booking module / remove an appointment template from the module
• Can I request further information from my customer during booking?
• How can I integrate the booking module on my website?

Customer Management

• Can my customers cancel or reschedule their appointments?
• Do my customers have to register with bookingtime to book an appointment?
• Can my customers decide for themselves who they book an appointment with?
• Will I be informed when a customer books an appointment?

Registration & Cost

• I want to change my email address for logging in
• What do I need to use bookingtime and do I have to install software?
• I have forgotten my password. How can I log in again?
• How can I get help with bookingtime features and settings?
• How can I view and download my invoices?
• I no longer want to use bookingtime. How do I cancel?

Settings

• How do I embed a booking module into a booking page?
• Can I set up appointment allocation so that appointments are only displayed/bookable from the next day onwards?
• What is the time grid and what effects does it have?
• Where can I edit the email/SMS texts?

Booking Module

• Activate a new appointment template in the booking module / remove an appointment template from the module
• Can I request further information from my customer during booking?
• How can I integrate the booking module on my website?

Customer Management

• Can my customers cancel or reschedule their appointments?
• Do my customers have to register with bookingtime to book an appointment?
• Can my customers decide for themselves who they book an appointment with?
• Will I be informed when a customer books an appointment?

Organization

• How do I set deviating times for the organization?
• How do I set up my organization?
• How can I edit my opening hours?

Appointment Template

• Can I add custom fields to my appointments?
• What is the difference between a simple and a complex appointment template?
• Where do I activate the 2-Factor-Authentication and are there any costs involved?
• What function does 2-factor authentication have in the appointment templates?
• How to Enable Event Appointment Templates
• Can multiple customers attend one appointment?

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See all 9 articles

Employees

• Setting up the availability of an employee or your own availability
• How do I set availability exceptions for employees?
• How can I add an employee?
• How can I set different user permissions for each employee?