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  1. Global Help Center
  2. FAQ

FAQ

This area is currently being revised. If you cannot find the answer to your question here, please contact us via the web widget or by email to support@bookingtime.com.

Discover our FAQ, your go-to resource for quick answers to common questions. It's the shortcut to getting the information you need, right at your fingertips.

Registration & Cost

  • Can I deactivate SMS confirmations?
  • I want to change my email address for logging in
  • What are licenses (e.g Ad-Free) and how can I purchase them?
  • What do I need to use bookingtime and do I have to install software?
  • I have forgotten my password. How can I log in again?
  • How can I get help with bookingtime features and settings?

See all 7 articles

Settings

  • Expert mode on/off
  • I created a new appointment template, but it is not shown in the booking process (module)
  • What are categories and how do I use them?
  • How do I embed a booking module into a booking page?
  • Can I set up appointment allocation so that appointments are only displayed/bookable from the next day onwards?
  • What is the time grid and what effects does it have?

See all 7 articles

Booking Module

  • Can one create more than one booking module?
  • Activate a new appointment template in the booking module / remove an appointment template from the module
  • Can I request further information from my customer during booking?
  • How can I integrate the booking module into my website?

Customer Management

  • Can my customers cancel or reschedule their appointments themselves?
  • Can my customers cancel or reschedule their appointments?
  • Do my customers have to register with bookingtime to book an appointment?
  • Can my customers decide for themselves who they book an appointment with?
  • Will I be informed when a customer books an appointment?

Categories

Registration & Cost

  • Can I deactivate SMS confirmations?
  • I want to change my email address for logging in
  • What are licenses (e.g Ad-Free) and how can I purchase them?
  • What do I need to use bookingtime and do I have to install software?
  • I have forgotten my password. How can I log in again?
  • How can I get help with bookingtime features and settings?

See all 7 articles

Settings

  • Expert mode on/off
  • I created a new appointment template, but it is not shown in the booking process (module)
  • What are categories and how do I use them?
  • How do I embed a booking module into a booking page?
  • Can I set up appointment allocation so that appointments are only displayed/bookable from the next day onwards?
  • What is the time grid and what effects does it have?

See all 7 articles

Booking Module

  • Can one create more than one booking module?
  • Activate a new appointment template in the booking module / remove an appointment template from the module
  • Can I request further information from my customer during booking?
  • How can I integrate the booking module into my website?

Customer Management

  • Can my customers cancel or reschedule their appointments themselves?
  • Can my customers cancel or reschedule their appointments?
  • Do my customers have to register with bookingtime to book an appointment?
  • Can my customers decide for themselves who they book an appointment with?
  • Will I be informed when a customer books an appointment?

Organization

  • Can multiple organizations be managed? Where can I add another organization?
  • How do I set deviating times for the organization?
  • How do I set up my organization?
  • How can I edit my opening hours?

Appointment Template

  • How do I customize availability for specific appointment types that differ from my general availability?
  • Can I add custom fields to my appointments?
  • What is the difference between a simple and a complex appointment template?
  • Where do I activate the 2-Factor-Authentication and are there any costs involved?
  • What function does 2-factor authentication have in the appointment templates?
  • How to Enable Event Appointment Templates

See all 10 articles

Employees

  • I haven't received my invitation yet. Could you please resend it?
  • I added an employee to my organization, but they don’t appear as bookable in the booking module. Why?
  • Setting up the availability of an employee or your own availability
  • How do I set availability exceptions for employees?
  • How can I add an employee?
  • How can I set different user permissions for each employee?

Booking appointments

  • Can you synchronize the bookingtime calendar with other calendars?
  • Can the bookingtime calendar be synchronized with other calendars?
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