Multiple confirmation emails are sent for one appointment

sofia9312

8. September 2025 09:53

Hi, I have just been migrated to the new software and suddenly my customers are getting 3 confirmations when they book an appointment. 

I have looked in my settings and can see all the confirmations in email templates, but I can't stop them without deleting them. I use some of them for certain appointments but not all.

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  Support

  8. September 2025 10:35

  Dear sofia9312 . Thank you for your question and your continued support. 

  All custom email templates from the old system are transferred to the Email Templates section of the new system. These templates can then be activated individually within the corresponding appointment templates.

  Instructions:

  1. Navigate to Settings.
  2. Select Appointment Templates.
  3. Click on the desired appointment template to open it.
  4. In the opened window, switch to the Email Templates tab.
  5. Enable or disable the relevant email templates as needed for that appointment template.

  We hope this helps!

  Kind regards
  bookingtime Support

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